HELP DESK SERVICES

24/7 Help Desk Support keeps businesses running speedily and efficiently

24X7 HELP DESK SERVICES:

Professional & Highly Experienced Employees
24×7 coverage capability
Online live support promoting Desktop Streaming technology
Team leader and project manager granted
Web based happening reporting and status tools for end users
Cost-Effective
Good connection With your Clients
We Deliver Your Projects On Tim

TECHNICAL SUPPORT SERVICES

Live Remote Helpdesk

Make the most Productivity with our Remote Technical Support

We ensure our clients with continuous monitoring, management, support and planning of your IT systems, as well as support for your team using those systems. We manage all your significant network components workstations, servers, storage devices, firewalls, routers, switches and more. We provide plans for SOHO, small and medium businesses.

IT Support Services
Set-up and maintain servers, workstations, network devices
Disaster recovery and Data Backups

Network Security Services
Network and System Administration
Server Management Services
End-User Support
Wi-Fi and access point connectivity
Anti-virus and Spam protection
Computer Networking planning
Network Support
Instant Technical Support
Printer Support Services
Remote Support
Pro-active Monitoring
Diagnose & Repair
Desktop & User Care

Remote Support Tools

Utilizing world-leading technology tools

When difficulties can’t be worked out over the phone or via the internet, there are times when a genuine technician on-site is needed. Our On-Site Support services include assistance from a qualified technician who will travel to your offices to ensure quick technical support customized to your demands. Additionally, any on-site work helps increase our expertise in your IT environment. Our team takes pride in offering:

Hands-on troubleshooting
Specialized, highly-trained, professional technicians
Thorough knowledge in all operational and networking systems
A team that works side by side your internal staff with no interruption to the daily operation of the business

24 / 7 Emergency Support

Further Protection that screens Your Business After Hours

IT problems frequently don’t stop at 5 PM. If you have an IT emergency, XPERTSTEC IT can provide support promptly. From a major server crash to an urgently user request, clients have an approach to our 24 /7 emergency support services. Outside of ordinary Helpdesk hours, clients can engage with Xpertstec IT to provide this spread service at times where:

You are working late and need support
A network or internet connection goes down
There is is a security issue
And more…